I had an amazing experience being a UX Intern for Johns Hopkins Medicine, working on hopkinsmedicine.org.  A recurring theme in this internship was the importance in the structure of a website.  I learned about the structure of individual pages and the structure of the entire site, the information architecture (IA). The structure of a website is important for people and computer systems to understand the information.
physician profile search customer feedback

I categorized and documented user comments to improve the quality of the physician profile search application by finding recurring issues preventing users from finding the right doctors. The user feedback came from responses to an active ForeSee desktop survey. I documented my findings using Smartsheet, a collaborative spreadsheet tool. An important finding I discovered was that an easier, simpler way to find doctors was necessary.  

Hospital Locations Structured Content

I normalized existing hospital location data to fit a preexisting structured content model. I reviewed the model within the content management system and I documented my results in Smartsheet, in order to share them with colleagues. In this case, normalizing data meant making the on-hand data fit the available fields of a structured application. My work normalizing the data made adding it to the system easier and faster.

color palette style guide layout

The goal of this project was to structure the color palette page in the Johns Hopkins Medicine style guide into a layout that utilizes limited space and repeated patterns for easy scanning. I used the content management system, SiteExecutive, to re-build the Johns Hopkins Medicine color palette information page by adding Hex values and SASS variables to each color-item through modules in the content management system. I altered the structure of the page by creating a visual hierarchy through the content management system. This project was a small part of a bigger operation, keeping the online version of the branding guidelines up-to-date. Paying attention to typography and color schemes played a large role in this project. I adhered to the Johns Hopkins Medicine branding guidelines (specifically, color).

lessons learned
To improve a website, it is important to take user feedback into account. The problems and solutions I found helped the other members of the team create a better user experience. Accessibility played a large part in these projects, to address a variety of user's needs. I also learned about front-end thinking. Most importantly, I experienced being a piece of a greater team.